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Terms and Conditions

Identity of the entrepreneur:

Hollandnaturals.eu
Amstelveenseweg 505
1082 KL Amsterdam
Phone: 06-83 961 634

Email: info@hollandnaturals.eu

Article 1 - Definitions
Article 2 - Applicability
Article 3 - The offer
Article 4 - The agreement
Article 5 - Right of withdrawal
Article 6 - Costs in case of withdrawal
Article 7 - Exclusion of right of withdrawal
Article 8 - The price
Article 9 - Conformity and warranty
Article 10 - Delivery and execution
Article 11 - Duration Transactions: Duration, Termination and Extension
Article 12 - Payment
Article 13 - Complaints
Article 14 - Applicable law
Article 15 - Additional or derogatory provisions

Article 1 - Definitions
In these general terms and conditions the following definitions apply:

1. Grace period: The period within which the consumer can exercise his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with Hollandnaturals.eu;
3. Day: calendar day;
4. Duration transaction: a distance agreement with respect to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
5. Durable data carrier: any means that enables the consumer or Hollandnaturals.eu to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
7. Hollandnaturals.eu: the natural or legal person who offers products and / or services to consumers from a distance;
8. Distance contract: an agreement whereby, in the context of a system organized by Hollandnaturals.eu for distance sales of products and / or services, up to and including the conclusion of the agreement, only one or more communication techniques are used at a distance;
9. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and Hollandnaturals.eu coming together in the same space at the same time.

Article 2 - Applicability
1. These general terms and conditions apply to every offer from Hollandnaturals.eu and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions at Hollandnaturals.eu can be viewed and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the contract is concluded electronically away, notwithstanding the preceding paragraph and before the contract is concluded, the text of these general conditions are made electronically available to the consumer in such a way that the consumer in a simple way can be stored on a durable medium. If this is not reasonably possible, before the contract is concluded, indicated where the general conditions can be inspected electronically and that at the request of the consumer electronically or otherwise will be sent free of charge.
4. In the event that, in addition to these general terms and conditions, specific product or service terms apply, the second and third paragraphs apply mutatis mutandis and, in the event of contradictory terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him is.

Article 3 - The offer
1. If an offer has a limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If Hollandnaturals.eu uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer are not binding on Hollandnaturals.eu.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are attached to the acceptance of the offer. This concerns in particular:
* the price including taxes;
* the possible costs of delivery;
* the way in which the agreement will be concluded and which actions are required for this;
* whether or not the right of withdrawal applies;
* the method of payment, delivery and implementation of the agreement;
* the term for accepting the offer, or the term within which Hollandnaturals.eu guarantees the price;
* the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
* whether the agreement will be filed after the conclusion, and if so, how it can be consulted by the consumer;
* the way in which the consumer, before concluding the agreement, can check the information provided by him under the agreement and, if desired, restore it
* any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
* the codes of conduct to which Hollandnaturals.eu is subject and the way in which the consumer can consult these codes of conduct electronically; and
* the minimum duration of the distance contract in the event of a length transaction.

Article 4 - The agreement
1. The agreement is subject to the provisions of paragraph 4, concluded at the time of acceptance by the consumer of the offer and meet the corresponding conditions.
2. If the consumer has accepted the offer electronically, Hollandnaturals.eu will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by Hollandnaturals.eu, the consumer can dissolve the agreement.
3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the trader will take appropriate safety precautions.
4. Hollandnaturals.eu can - within legal frameworks - inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Hollandnaturals.eu has good reasons not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the execution.
5. Hollandnaturals.eu will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the visiting address of the branch of Hollandnaturals.eu where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer of the right of withdrawal may be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing post-purchase service;
d. the information included in article 4 paragraph 3 of these conditions, unless Hollandnaturals.eu has already provided this information to the consumer prior to the execution of the agreement;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite.
6. In the event of an extended transaction is the provision in the previous paragraph applies only to the first delivery.

Article 5 - Right of withdrawal
When delivering products:
1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason within 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to Hollandnaturals.eu.
2. During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to Hollandnaturals.eu, in accordance with the reasonable and clear instructions provided by Hollandnaturals.eu. The basic principle here is that this inspection may not go further than the customer could in a physical store.
3. Upon termination of the agreement, the consumer is obliged to return the products concerned within 14 days. This period starts on the day that the consumer indicates that he wishes to make use of his right of withdrawal using the method indicated by Hollandnaturals.eu.
On delivery of services:
4. Upon delivery of services, the consumer has the option of dissolving the contract without giving any reason for at least fourteen days, starting on the day of entering into the contract.
5. In order to make use of his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by Hollandnaturals.eu with the offer and / or at the latest upon delivery.

Article 6 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, the reimbursement costs will be at the highest.
2. If the consumer has paid an amount, Hollandnaturals.eu will refund this amount as soon as possible, but no later than 14 days after the withdrawal. The condition is that the product has already been received back by the merchant or conclusive proof of complete return can be submitted.

Article 7 - Exclusion of right of withdrawal
1. Hollandnaturals.eu can exclude the consumer's right of withdrawal to the extent provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if Hollandnaturals.eu has stated this clearly in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
which have been created by Hollandnaturals.eu in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature (the delivery of products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery);
d. which can quickly deteriorate or expire;
e. whose price depends on fluctuations in the financial market on which Hollandnaturals.eu has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software that the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
a. to perform accommodation, transport, restaurant or leisure activities on a particular date or during a specified period;
b. whose delivery has been explicitly agreed by the consumer before the period of reflection has expired;
c. regarding bets and lotteries.

Article 8 - The price
1. During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, Hollandnaturals.eu can offer products or services whose prices are subject to fluctuations in the financial market and over which Hollandnaturals.eu has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months are allowed only after the conclusion of the agreement if they are the result of legislation or regulations.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if Hollandnaturals.eu has stipulated this and:
they are the result of laws or regulations, or
b. the consumer has the power to terminate as of the date the increase takes effect.
5. The prices include VAT mentioned in the supply of products or services.

Article 9 - Conformity and Warranty
1. Hollandnaturals.eu guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the existing on the date of the conclusion of the agreement. legal provisions and / or government regulations. If agreed, Hollandnaturals.eu also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by Hollandnaturals.eu, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against Hollandnaturals.eu on the basis of the agreement.

Article 10 - Delivery and execution
1. Hollandnaturals.eu will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has notified to the company.
3. Taking into account what is stated about this in article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
4. In case of dissolution in accordance with the previous paragraph, Hollandnaturals.eu will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.
5. If delivery of an ordered product proves to be impossible, Hollandnaturals.eu will endeavor to provide a replacement item. At the latest upon delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items right of withdrawal can not be excluded. The costs of a possible return shipment are for the account of the entrepreneur.
6. The risk of damage and / or loss of products rests with Hollandnaturals.eu until the moment of delivery to the consumer or a pre-designated representative made known to Hollandnaturals.eu, unless expressly agreed otherwise.

Article 11 - Duration Transactions: Duration, Termination and Extension
Termination
1. The consumer may contract for an indefinite period, which extends to the regular delivery of products (including electricity) or services, at any time denounce the applicable termination rules and a notice of up to one month.
2. The consumer may contract concluded for a definite period and that extends to the regular delivery of products (including electricity) or services, at any time at the end of the terminate fixed-term compliance with the applicable termination rules and a notice of more than one month.
3. Consumers can the agreements mentioned in the preceding paragraphs:
* cancel at any time and not be limited to cancellation at a specific time or in a specific period;
* at least cancel in the same way as they are entered into by him;
* always cancel with the same notice period as Hollandnaturals.eu has stipulated for itself.
Extension
4. A fixed-term agreement, which involves the regular delivery of products (including electricity) or services, may not be tacitly renewed or renewed for a certain period of time.
5. Notwithstanding the preceding paragraph, a contract concluded for a definite period and that extends to the regular delivery of daily news and weekly newspapers and magazines be tacitly renewed for a limited period of up to three months, as consumers against this extended agreement the end of the extension may terminate with a notice period of up to one month.
6. An agreement entered into for a certain period of time and which involves the scheduled delivery of products or services may only be extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the event of the agreement being scheduled, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
7. A contract with a limited duration of regular delivery of dailies, weeklies and magazines (trial or introductory subscription) will not continue in silence and ends automatically after the trial or introductory.
Duration
8. If an agreement has a duration of more than one year, after one year, the consumer may terminate the agreement at any time with a notice period of no more than one month unless reasonable and fairness resists termination before the end of the agreed term.

Article 12 - Payment
1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period as referred to in Article 6 paragraph 1. In the event of an agreement to provide a service, this period commences. after the consumer has received confirmation of the agreement.
2. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. If an advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the stipulated advance payment has been made.
3. The consumer has the duty to immediately report inaccuracies in provided or stated payment details to Hollandnaturals.eu.
4. In case of non-payment of the consumer, Hollandnaturals.eu has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 13 - Complaints
1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the performance of the agreement must be submitted within 7 days, fully and clearly, to the entrepreneur after the consumer has identified the defects.
3. When entrepreneur complaints within a period of 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, is answered by the operator within the period of 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.
4. If the complaint can not be resolved by mutual agreement, a dispute arises which is susceptible to the dispute settlement.
5. In case of complaints, a consumer must first turn to the entrepreneur. In case of complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), it will mediate free of charge. Should a solution not be found, the consumer has the opportunity to have his complaint dealt with by the independent disputes committee appointed by Stichting WebwinkelKeur, the decision of this is binding and both entrepreneur and consumer agree with this binding decision. The submission of a dispute to this disputes committee involves costs that the consumer must pay to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of the entrepreneur unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found by the entrepreneur, the entrepreneur will replace or repair the goods at its option or delivered.

Article 14 - Applicable law
Dutch law is applicable to these general terms and conditions and in the event of a lawsuit about these general terms and conditions or in relation to this webshop, the Dutch court has jurisdiction.

Article 15 - Additional or derogatory provisions
Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner

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